Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our USA warehouse are shipped through USPS and ePacket.
Do you ship worldwide?
Yes. We provide free shipping to most countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestebuys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***o –
Not yet used
m***y –
Yes it is top but too bad a function problem …. Solved top per seller ok !! Very soon for other purchases!
L***o –
At the moment it works well, very happy
C***p –
Seller A+++++! Fast delivery!!
Customer –
Excellent, arrived very fast and installed even faster, connects to the estuarum of the car for the audio via FM and to the phone by BT and wireless, good product at a very good price and you do not have to intervene the installation of your car…
W***i –
BDB, the only drawback is no left-right adjustment when attaching to the dashboard.
C***a –
For now it works perfectly, I am pleasantly surprised with the product.
D***l –
I liked it. And I bought it for half what it’s worth now. There were problems with the delivery company. Would have arrived 1 week earlier. 100% recommended. Do not replace a radio with Android as you can not place videos. But for the price is unbeatable option.
m***e –
Excellent product takes 8 days approx to reach chili.
f***r –
Just installed and seems to work as described. Product gives a facelift on Audi A5 of 2009. Good size to fit in front of the original screen
a***r –
The product arrived well, as described, just need to install and test the reverse camera.
o***r –
Screen OK, IPs but quite well visible, everything in the description okay but it does not always connect wirelessly to the phone, you must first on the cable and then it will switch on via Bluetooth
M***s –
Product arrived fast less than 01 week, but the box came zited. I haven’t tested yet but apparently everything is OK.
v***o –
Arrived before thinking very good quality
M***l –
This video display for your car is superb. I also have Z Kenwood system in my car that cost £700 plus. The video display does the same thing at a fraction of the price of the Kenwood.
Y***a –
Excellent meets everything described
d***r –
Excellent equipment, functional
n***r –
It was all marked I tried applying for a refund but as I was unable to return it wouldn’t let me apart from the marks on the screen it looks good