Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our USA warehouse are shipped through USPS and ePacket.
Do you ship worldwide?
Yes. We provide free shipping to most countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestebuys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***z –
It looks like in the photo not yet and I have so I don’t know the quality it has, I hope it works
Customer –
I recommend it because it is fine, they are a bit short of the original
P***a –
I haven’t tried them yet but at least they look good material.
K***n –
As the description, they have each one in a paper packaging and they have protected the glue, they are a bit rigid. They work very well, I bought them and I noticed that the snoring decreased by a 60%.
Customer –
can wait to use it to see if it works indeed… very anxious… I have snoring problems and breathing at night, so I hope it helps
A***r –
The shipment arrived super fast in less than two weeks I was here in my country and the packaging was well covered and the product arrived without details, now you just need to try at night to see if it has any effect.
P***a –
Exact product to the description, it took less than a month, to wait to try and do its function well.
R***a –
The truth is that they are amazing, I did not trust this product much but it adapts great and opens the nostrils very well, which facilitates sleep, the only downside that you put on it is that they stick a lot and when you remove them in the morning it seems that it tears off your skin, it is very good, recommended
X***o –
Arrived a little earlier than indicated by the seller. We don’t use it yet but they look pretty good.
L***k –
Fast delivery
G***i –
Good
f***r –
For the price they have they are very good, I will certainly repeat
Customer –
Product arrives in good condition very sealed and clean, to use is comfortable. Glue should be stronger as an observation others OK.
C***n –
Good
Y***o –
I really liked good product, arrived very quickly in Peru, and it fulfills all its functions very happy with this store
Customer –
Arrived fast to chili, equal to the description, good product, easy to use, comfortable and functional, ideal for people who have nasal obstruction problems when sleeping.
L***t –
I received the patches in a week. I cannot say how they are since they are as a gift, then they will tell me the results and I will publish them. Fully recommended for its speed and presentation.