Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our USA warehouse are shipped through USPS and ePacket.
Do you ship worldwide?
Yes. We provide free shipping to most countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestebuys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a –
Good product, although the manual to connect the cable to the fuse box is not in my language, so I have to pay a mechanic to do it
В***р –
The quality of the video Garna. Respect
M***o –
Arrived very early. Nice and right fit. To try, thank you
v***z –
Perfect came to me very quickly
E***e –
Good item well packed good quality recommended
a***r –
The camera is not bad, unfortunately there is always picture in the picture shows so I can only give 3 stars out of 5, further we will see how good it really is.
2***r –
had not put it in car yet can’t wait to see it work
A***v –
The product is well robust and beautiful. The image is not 1080. I have already selected 12m in the configuration, but even so it is bnem SD. To read the license plate in front of the car. For the price is what we have for today.
Customer –
Serious and reliable seller, OK product as described discreet quality, fast shipping thanks
R***s –
I really liked it, I have been handling it a little at home and it is amazing and easy to configure and with a language in Spanish I still do not install it in the vehicle but I will soon do it and I will leave photos the three cameras two of them look very good in the Darkness and the one who sees the nose in the dark can be seen very little but I imagine that it will be necessary to play some function anyway if the car where there are streetlights is parked, the camera looks very good the truth little that I was able to examine it I was very delighted
M***e –
OK product just not tested soon I will post Aki
a***e –
Product meets what it offers on the specifications page. Not as other sellers offer one thing deliver something else!
s***A –
Most Recommended
C***r –
Excellent article. Sharp Image and wide angle socket. I just tried it. Superb camera of great use and that I will rush to install in my wife’s car. I’m probably gonna take one for myself. I highly recommend this seller. On Top. Thank you
P***o –
I’m very satisfied
W***i –
excellent
O***r –
Everything works perfectly