Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our USA warehouse are shipped through USPS and ePacket.
Do you ship worldwide?
Yes. We provide free shipping to most countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestebuys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***g –
Arrived at a good date, for my 3 L tank I give 3 PCs, I am still testing, but it does not leave streaks on the glass. In my opinion are good.
M***r –
excellent stuff I won’t run out of windshield washer.
A***e –
At reception, I tested it on a mirror, it washed well without plus. The dissolution of the pastille from 0% to 100% takes 33 minutes without leaving any grains, which is good so as not to plug the wiper’s spinner. I validate because it’s washing and the price is good
J***o –
Arrived very fast in less than 1 month, all well wrapped and divided into packs of 10 envelopes, so far the water change color, I hope that when you apply it in the wipers water reserve you will do your job as it says, for the moment I recommend it, then I will make another review so that they know the results of the product.
Y***v –
good price, good cleaning power
M***s –
Received before the scheduled date, so quickly. Not yet tried on a vehicle, however, I prepared litres of water mixed with a pastille. Remains to be seen the result. Very convenient because very small so can be put in a gloves box without taking up space. Thank you. Thank you.
M***z –
Verry satisfied
g***r –
Thank you very much for the tablets, dissolve slowly but effectively, spray behavior normal, not yet able to test cleaning.
A***o –
interesting item… not really sure if it does anything but turn the water blue… I will use only during the summer spring and fall… I highly doubt this item has any antifreeze qualities
R***e –
fast shipping
K***k –
Very well packed. After trying one tablet on 5 liters, it can be said that the preparation works OK
V***b –
Normas. Once a hundred cheaper than buying bottles with glass
N***c –
Everything as described !
j***s –
It looks good the product also come many pills to place all the vehicles I love
E***s –
bien
C***i –
Received items very quickly. Tablets look much bigger than in the listing. The tablets don’t effervescence as said in the listing however it completely disolves over time. . Will try on windscreen later but ok on glass at home.
T***o –
First timr i just wanna see how this capsules can disolve in water before i put it on my car. This is disolved perfectly. And wash window perfectly too. So the product is perfect.
L***i –
Works very well I put a ball for 4.5L of water