Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our USA warehouse are shipped through USPS and ePacket.
Do you ship worldwide?
Yes. We provide free shipping to most countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestebuys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
a***r –
My son really loved it and good quality. Thank you
E***s –
Packing a little damaged but the cars are great!
Customer –
products boxes are all broken crushed. unable to give as a gift
A***o –
Very good quality toy cars are very similar to those of the movie. Recommended
Customer –
Look good quality🤩🤩🤩Only that the cajeta came a little hit but the carts arrived safely🙁
J***r –
These are all made up plastic feels cheap, but my grandson loves it .one sidenote he put a non-car in the trailer. It got stuck. Need to get something to pull it out.
Customer –
Beautiful, but it seems to be fragile. The truck body is all plastic and the packaging arrived very crumpled
M***o –
Do not forget, the package comes crumpled, if for a gift, the package will be damaged. Like mine, and so the goods are very cool this money
S***i –
Much appreciated gift for my grandson. The machinery are played quite faithfully, the truck has the trailer that opens and accommodates up to 2 toy cars. Recommended.
S***z –
Equal to the image, only that the box arrived very mistreated but it is the least, the cars equal to the image
Customer –
Great seller, fast shipping. Product was excellent for the price.
Customer –
Shipping was extremely quick. Lightening McQueen’s eye sticker was peeling. The other cars look great. I was refunded the cost of the entire item.
Customer –
This product offers great quality, meets expectations and is durable. The design is attractive and functional. Excellent cost-effective.
Customer –
the item is awesome but wish the box didn’t get so damaged during shipping. but it did arrive in time so I gave then 4 stars
D***a –
The box arrived quite crushed. Little care with the packaging.
Customer –
Super fast delivery, quality is fine, just as I expected.
Customer –
it Just needs to be wrap better when you guys are sending the box toys ..