Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our USA warehouse are shipped through USPS and ePacket.
Do you ship worldwide?
Yes. We provide free shipping to most countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestebuys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***r –
The shipment was fast
J***a –
A csomag gyorsan megérkezett. Az egység jól működik. Köszönöm.
S***t –
Fast delivery plus worth the price. Clear picture.. Awesome sound. The reverse camera is exceptionally.
R***n –
Fast shipping! Hopefully this unit is better then my last that is just looping the on screen.
R***y –
as described
Customer –
Thanks
f***k –
just received the unit but the screen is shattered during shipping. please advise.
C***a –
Good price quality ratio. It works well, you have to check the instructions, because you can disconnect when you turn on the car lights. For the radio well, but when you connect another device it locks.
j***a –
Very good
M***r –
I love it it works great and the sound is awesome i don’t think I even need to get a amplifier
A***a –
Working perfectly! Arrived quickly
W***z –
I liked exelente, just what they mentioned
3***r –
bueno
Customer –
Was an excellent delivery
t***r –
Good product received fits your value very satisfied by the product I recommend the delivery was excellent
I***a –
It seems like a good product .. it needs to be tested. But at first glance it looks very good.
J***r –
Looks to be very nice!
A***a –
IDK really what I was expecting for 14 bucks but damn! easy install and setup. works PERFECTLY
l***r –
this is the best bang for your buck, upgrade radio/multimedia player (universal application/s), on this site! This unit works flawlessly, if you’ve got an issue with operations, double check your settings before disputes. 9 out of 10 times with these units I’ve found it commonly to be user errors/wrong settings. thank you to this company for providing this upgrade/replacement option, and at the cost per unit at that! very grateful, and beyond expectations! make sure to read about the unit you specifically selected, prior to ordering. also to screenshot any info pertaining to this unit (ie: harness wiring, options per specific unit, mounting specs), in case either instructions not included (never happened to me and I’ve purchased multiple of these units), but moreso, that you may prep for fast installation and finish all in a single time. like getting any additional extra adapters, mounting brackets specific per each vehicle application/s. many thanks and much respect to this company ❤
Customer –
Perfect!
b***r –
Thank u 🙂