Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our USA warehouse are shipped through USPS and ePacket.
Do you ship worldwide?
Yes. We provide free shipping to most countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestebuys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
smaller than expected but Lola like good quality, will be installing tomorrow, if does not work well will adjust review.
V***e –
I bought this system to do a simple irrigation system. it works extremely well and apparently it gives a good amount of water. but be careful for me the minimum time for the irrigation is 20 minutes, so keep in mind this fact when you try the righ settings for you
A***i –
It works very well. I just need to test the timer.
D***s –
This irrigation system is really easy to install and works absolutely fine. I will buy another one.
T***d –
Fast and good product, thank you.
D***e –
looks fantastic, battery is pre charger and the pump is tested on the fabric super fast shipping
E***v –
very nice
F***o –
It’s the fourth he bought and they go great.
M***e –
Product same image, I have not yet tested
Customer –
I bought it so that I could go on vacation and that the plants could continue to have their irrigation, and it is great, they are even better with daily irrigation, it works perfectly.
Customer –
Delivery quickly. Works genius.
L***t –
Damage, incomplete product, and not the possibility to have the missing items, so free return and refund of the product.
N***a –
Thank you all super
L***k –
it works as it should, I’m satisfied.
Customer –
Great. Good product. Fast delivery. Very happy. Perfect purchase.
M***Z –
The shipment very fast, it arrived without problems…, it would be necessary to test it and see if it fits my needs (capacity in irrigation). You can always vary the time and the cycle. It has quite a few possibilities although the time limit marks it in 20 minutes. At the moment very happy.