Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our USA warehouse are shipped through USPS and ePacket.
Do you ship worldwide?
Yes. We provide free shipping to most countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestebuys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***r –
Good very good Fast shipping România thank you very much for everything good very good Fast shipping România thank you very much for everything
V***n –
Good quality lights. Pretty bright at night with 72 leds. Attachment with glue is super sticky, does not fall off. Recommeneded.
Customer –
Always when I buy a new car, I order these LEDs. Always work, easy to install and they emit strong light!
Customer –
Arrived quickly recommend the seller
S***b –
A very great product and the bright is strong and it has more than 40 colors and the remote works great. It’s really cheap and powerful.
M***s –
I really liked the quality, excellent brightness of light, quality glue and fast when arriving all very well
c***a –
I have received it, very satisfied. it is as described, luminous, beautiful 😍 colors.
A***r –
good, music function not functioning, impossible volume required
r***z –
work great
a***r –
Lingerie Bag the oil change if tea lost his will not help you tea find his c certain you want to jta show my tail? Brought your light dark here
V***n –
It’s all great. The store is super!!! Very fast delivery.
S***n –
everything good!!!!!
Customer –
just perfect
Customer –
perfect
g***r –
For the amount paid, very worthwhile, apparently great quality product
M***a –
Great price, 12v3amps max, can be used for many places, not just cars. I placed them in chinese silk lanterns, two in each lamp sticked together, change colours at will. Easy to wall mount or stick anywhere, durable cables. Thank you!
מ***ם –
Excellent Plus the remote supports 8 colors and bluetooth music I like it.
B***r –
the item works great. my children love the pretty lights. the price was excellent.the shipping was fast and the seller was wonderful.
C***r –
Good lights, the microphone of these lights are not very sensitive, but in general very good, installation and lighting super. Arrival super fast