Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our USA warehouse are shipped through USPS and ePacket.
Do you ship worldwide?
Yes. We provide free shipping to most countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestebuys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
a***A –
It’s cute. The stick is unfortunately too long to hang on the chain
p***r –
The super cute little frog, if I recommend the product comes the same as the presentation photo and arrived early
A***s –
Second time I order, very cute and cute, it comes with stickers to stick it on a base, I recommend, very good bearing
t***l –
Absolutely fantastic product, Good quality, *RECOMMENDED* Personal Comment: Smaller frogs are hard whilst the larger frog is slightly squishy. Exactly like the picture.
A***k –
Athigen babies! I admire every day in the car
A***s –
Cute, I thought it was smaller but surprised the bearing, exelent quality and very cute, it is for a piece ornament
Customer –
It is super incredible, beautiful ornaments, very cute, surely they will love it. I recommend it, I bought two and I would buy again
P***o –
It is the second package I buy and this more taste, especially for the big frog
T***a –
they’re cute. but the big one need to be glued to the base or the weight of the little one it carries brings it down.
S***A –
good
M***g –
Just for fun and you can laugh. Delivery took place within 10 days. Everything was well packaged.
Customer –
The froths are very nice 2.5cm and the big frog d I will 6.5 return. Good material order
g***r –
I loved it, the material it is made of is quality, all the little ones look quality and very adorable. The stickers to adhere the dolls are quite good, but I will still use pegaloca to prevent them from falling off my motorcycle.
M***p –
I thought they were the same, but if they are different
F***n –
Good product, small frogs shine, and bring to paste them anywhere
F***e –
They arrived very quickly, they are very beautiful and they are very good quality, I would totally recommend them.
a***z –
bien. . . .. . .. . . . . .. . . .. . . . . . . . . .. . . .. . . . . .v. v..c.v.c..c. .
V***o –
The product was well packed, rather cute, the small sound phosphorescent, the biggest is rubber, small double-sided provided to fix them
K***s –
Very cute, came with plenty of adhesive patches and came in good quality, nothing broken! Genuinely so adorable and came with super quick delivery