Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our USA warehouse are shipped through USPS and ePacket.
Do you ship worldwide?
Yes. We provide free shipping to most countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestebuys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***a –
Material as described. Good quality
M***m –
Item arrived very fast however when connected to power i did not have video. Contacted store support and was promised they will be in touch in 48 hours. That did not happen…
J***t –
Is what is described, the right day arrived, just need to try.
R***e –
Product delivered came fast, very good relative now just need to test Thank you seller.
I***d –
I haven’t tried it yet, it’s all good I tried to give a size for everything so that everyone could be the true size of a screen.
Customer –
it works as intended.
P***d –
Packaging a little damaged but good. L screen has nothing thank you
A***r –
it is a great 👍 👌
p***p –
Screen purchased to equip an old car. When you’re used to having a rear-view camera, it’s hard to compass. To see if everything is ok at the installation
S***e –
Fast delivery to Bulgaria. It works 😃 Thanks Seller 🙂
v***v –
Fast delivery less than a week before Portugal, as described, pre-connection camera is working, as described, value for money is excellent, the order is satisfied with the seller to thrive all the good
j***r –
Very good the product soon I will buy more 10000%
5***r –
Product shipped fast because it delayed delivery, I like it, same as advertised I have not installed
J***r –
Hello, I received the very good quality item I recommend the seller
m***o –
I just received it and I love it, thanks to the seller, I recommend the 100
j***r –
Camera does not have night vision. It just shines a very bright and obnoxious light. Camera cannot be modified and is roughly 480p at best. Comes with no instructions and the mounting screws are tiny. The screws are roughly 3mm long.
R***u –
Does what it supposed to do, the camera turns on the leds are working good. The screen is ok i thought it was a bit bigger but all ok