Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our USA warehouse are shipped through USPS and ePacket.
Do you ship worldwide?
Yes. We provide free shipping to most countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestebuys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
H***A –
Everything came right, as shown in the ad. Now is to test it to know how it works.
d***e –
I will try everything well with the packaging and later I will tell you how everything goes with the camera although it looks of a lot of quality I loved the truth
C***O –
Best quality product. Fast shipping, the Best trustful seller. only one thing to do for international buyers. You sent the operation manual in Chinese language and I couldn’t understand. Next time please put the English language manual. Thanks
a***a –
Good and very well advised. Excellent product
Customer –
Not installed yet. I’m gonna install it tomorrow. Looks really nice.
M***z –
Great, now it’s time to test it in the car. When I preplace her I send videos. Thank you. Thank you.
A***n –
Well received, but the package came damaged, as well as the box was not sealed at all – the camera seems to be checked/used before.
M***a –
Arrived well packed and in perfect condition, still not tested, cute will stay top
M***n –
100% Fantastic,the Best Dash came , good Price, Highly recommend Seller. 5* Thanks
9***r –
Insically good product. Good quality/price ratio. Am happy with it. Fast delivery, exactly in 5 days as promised.😉
F***o –
Works well. Very good quality. Be careful, it has no battery, it must always be connected and you have to use micro SD. Very good product.
m***u –
It has arrived well, the box is buried, they are protected, I hope it works, we just need to get it, the pain that the letter does not have in English or another language, I will use googletranlator
F***a –
Beautiful device, it could only be a HP. No comment. I will now put it to use, to observe its performance in footage.
V***o –
Certainly meets the specifications of the publication. The quality of the video surprised me. I recommend the truth. The dark recording is good. It lacks night vision but the video quality is certainly very good.
V***o –
Product of good quality and resolution, it complies with the description, I still do not install it, the only drawback (in my case) is that the Spanish language is not configured and only brings Chinese in English, but with Google image translator you can take photo from the menu, You are translating it and you are already configuring it. Try to test it by adding a rear camera but did not detect it. Outside that without major inconvenience and satisfied with the purchase. It remains to test performance and durability.
Customer –
Great quality. Very satisfied with product. Very clear and clear images.
A***o –
Very satisfied with the product and the service, from postage to delivery. Arrived in 10 days in Fortress, will ceá. Worth it.
M***c –
Hello, camera is received and tested… First for EU delivery please change sys setting on English language. It was on Chinese and it was hard to find way to change language. Thanks to googletranslate app… Second, usb cable is only on lighter charging port, there is no usb option. I aske shoop before sending to change information on package amount of money and parcel description to avoid custom fee, I pay additional 10$ for that… Thank you seller…
C***a –
Product quality very good only I was wrong and I was not aware that there was no Portuguese language only Chinese and English
L***e –
The order arrived in good condition and before time, its box arrived in good condition not mistreated with its accessories and use manual, all that remains is to test it.