Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our USA warehouse are shipped through USPS and ePacket.
Do you ship worldwide?
Yes. We provide free shipping to most countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestebuys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***n –
It is smaller than I thought, but it does its function very well. The bad thing is that it does not have buttons to be able to raise-lower the brightness of the screen, turn from top to bottom, or mirror mode.
I***y –
Everything perfect material OK as store description recommended to everyone
A***o –
Thank you seller! Received, all intact. I did not check it in work, as I ordered it by mistake without a camera and cable.
E***l –
Very nice monitor. Good image and also super convenient. Good image and good quality. Highly recommended!
G***o –
Arrived fast
Customer –
Apparently the product is correct they have very good appearance and still need to be tested. It’s been a pretty fast shipping. I recommend seller
F***n –
Perfect as adviced, I will use this to connect to a Playstation 2 and it did work. Brightness is okay, resolution is good. Plastic is a bit thin but no problem if you mount it and not let it bang around. It is lightweight so easy to stick down somewhere
D***s –
Works perfectly, and its quality is acceptable. Be very careful with the base, I cut with a knife wanting to modify it, and cut the flexible cable that it has on the base.
Customer –
Worked fine and is very good. Easy insallation. I recommend it. Good for beginner and has a very good quality
F***a –
Perfect article, arrived very quickly and in very good condition. It is already going great, it is a highly recommended product and it works wonderfully, I recommend it for anyone it is easy to install and fast, the image quality is good and helps you park.
F***n –
Fast shipping ….
A***I –
Perfect item, as described, seller recommended!
H***i –
Price ratio top, camera is very wide angle. Everything that is closer than 1 meter can only be seen in camera height or only the middle.
T***d –
seems to be working fine. just tested, not mounted yet No mounting equipment for the monitor included (screws, tape etc.) Two screws for camera included.
F***o –
Well packed. Good product. Proven and looks pretty good with the camera that comes. I tested it with another camera and poor quality.👌
f***r –
Shvidko, good pratsyu, yak is written. I recommend it.
Customer –
Rockus camera is excellent. Good image quality. It is very easy to connect and assembly. Fast delivery. Good seller, thank you for this product.
H***f –
Jó csomagolás, serülémentesem megkaptam. Köszönöm
b***n –
Very good delivery – short time. I recommend as a good seller. I haven’t done the functional test yet. It’s coming. Thank you very much