Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our USA warehouse are shipped through USPS and ePacket.
Do you ship worldwide?
Yes. We provide free shipping to most countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestebuys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i***v –
Dear seller Thank you the product is great and the quality is good. I recommend the seller and his great products to everyone. Dear seller Thank you the product is excellent and the quality is good. I recommend the seller and his excellent products to everyone.
C***O –
Immediate shipping and very fast combined delivery. Charge regulator exactly as described. Recommended seller. A thousand thanks
Q***a –
Very good product, arrived fast and I am satisfied. And I also appreciate the feedback during the shipment. Was the most important part for me.
Customer –
Article received quickly with its notice. It is well mentioned to first connect a loaded battery and then solar it. Everything is explained. As for the “bulb” output, it is from 12 to 23v DC. I do not have the use yet and I prefer the 2 connectors available. In summary. We can configure according to our needs. The only reserve is the resistance to moisture or water projections. So I installed a protective plastic box.
a***r –
Good product will see everything ok as always thank you
C***l –
The product seems good. It would be necessary for the seller to provide me with expanded documentation of the article, such as which plates this controller supports. Maximum values and more detailed minimum and decryption of operation. They would serve me for some private facilities, thank you
G***i –
Great and works perfectly
P***i –
Everything best. Vielen Thanks
M***l –
Ball show works very well, they will buy if they can,👍👍👍😃
В***д –
Super!!! Everything works! Already as a month
l***r –
OK, well received and quickly I have not yet set up this solar charger I am waiting to receive a battery
v***s –
Product arrived very late, I had to pay 92% fee because I got careless I bought out of the shipment as
m***m –
I was taxed
M***a –
Very practical😃
Customer –
Not tried it yet but looking well made thanks👍
C***n –
this solar chage controller ,works perfect.it is onbeliveble for this price.Very good equipment. m
a***r –
not installed yet but arrived quickly and as described.
V***o –
Excellent